Mastering IELTS Speaking: How to Ace the “Unexpected Phone Call” Question

As an experienced IELTS Speaking examiner, I’ve encountered numerous candidates struggling with unexpected topics. One such topic that often catches test-takers off guard is “Describe A Time When You Answered A Phone Call From Someone You Didn’t Know In A Public Place.” This article will provide you with invaluable insights and strategies to tackle this question confidently and score high on your IELTS Speaking test.

IELTS Speaking Test Preparation

Understanding the IELTS Speaking Test Structure

Before diving into the specific question, let’s briefly review the structure of the IELTS Speaking test:

1. Part 1: Introduction and Interview (4-5 minutes)
2. Part 2: Individual Long Turn (3-4 minutes)
3. Part 3: Two-way Discussion (4-5 minutes)

Our focus topic falls under Part 2, but we’ll cover strategies for all parts to ensure comprehensive preparation.

Part 1: Introduction and Interview

While our main topic isn’t directly addressed in Part 1, the examiner may ask related questions to warm you up. Here are some possible questions and sample answers:

Sample Question: How often do you use your mobile phone?

Band 6-7 Answer:
“I use my mobile phone quite frequently throughout the day. I mainly use it for communication with friends and family, as well as checking social media and browsing the internet.”

Band 8-9 Answer:
“I’d say I’m fairly dependent on my mobile phone. I use it extensively for both personal and professional purposes. Apart from constant communication, I rely on it for managing my schedule, staying updated with current events, and even for mobile banking. It’s essentially become an indispensable tool in my daily life.”

Part 2: Individual Long Turn

This is where our main topic comes into play. Here’s a sample cue card you might encounter:

Describe a time when you answered a phone call from someone you didn’t know in a public place.

You should say:

• When and where it happened
• Who called you
• What the call was about
• And explain how you felt about receiving this call in a public place

Sample Answer (Band 8-9)

“I vividly recall an intriguing incident that occurred about six months ago when I was engrossed in reading a novel at a bustling café in the city center. My phone suddenly rang out, displaying an unfamiliar number. Curiosity got the better of me, and I decided to answer.

The caller turned out to be a representative from a local radio station. To my utter amazement, she informed me that I had been randomly selected as a winner in their ongoing contest. I had completely forgotten about entering this competition a few weeks prior.

The call was about verifying my details and explaining the prize-claiming process. I had apparently won a weekend getaway to a luxurious resort, which was absolutely thrilling.

Receiving this call in a public place was a mixed bag of emotions. On one hand, I was ecstatic about the unexpected win and found it hard to contain my excitement. However, I also felt a bit self-conscious as I noticed other café patrons glancing in my direction, likely due to my animated reactions.

In retrospect, this experience was both exhilarating and slightly embarrassing. It taught me the importance of maintaining composure in public settings, even when faced with surprising news. Moreover, it served as a delightful reminder that sometimes, unexpected calls can bring pleasant surprises, making me more open to answering unknown numbers in the future.”

Examiner’s Follow-up Questions

1. How do you usually handle unexpected calls in public places?
2. Do you think it’s appropriate to answer phone calls in certain public areas?

Sample Answer (Band 8-9):
“When it comes to handling unexpected calls in public places, I typically try to assess the situation quickly. If I’m in a relatively quiet area where a brief conversation wouldn’t disturb others, I might answer the call but keep it short. However, if I’m in a more formal or quiet setting, like a library or a meeting, I’ll let it go to voicemail and return the call later.

Regarding the appropriateness of answering calls in public areas, I believe it largely depends on the context. In casual settings like parks or shopping centers, it’s generally acceptable as long as one maintains a reasonable volume and doesn’t disrupt others. However, in places like theaters, restaurants, or during face-to-face conversations, it’s often considered impolite to take calls. I think it’s crucial to be mindful of our surroundings and respect others’ peace when deciding whether to answer a call in public.”

Part 3: Two-way Discussion

In this section, the examiner will ask more abstract questions related to the topic. Here are some potential questions and sample answers:

Question 1: How has mobile phone etiquette changed in recent years?

Band 6-7 Answer:
“Mobile phone etiquette has definitely changed a lot. People are more aware of when and where it’s okay to use phones. Many places now have rules about phone use, and people generally try to be more considerate when using their phones in public.”

Band 8-9 Answer:
“The evolution of mobile phone etiquette in recent years has been quite remarkable. There’s been a noticeable shift towards more mindful usage, particularly in public spaces. Many establishments now explicitly request patrons to silence their devices or designate phone-free zones, reflecting a growing societal awareness of the potential disruptiveness of unchecked phone use.

Moreover, there’s an increasing emphasis on maintaining personal connections during face-to-face interactions, with many people consciously putting their phones away during meals or meetings. This trend suggests a collective realization of the importance of balancing digital connectivity with real-world engagement.

However, it’s worth noting that these changes aren’t universal. In some cultures or age groups, what’s considered acceptable phone behavior can vary significantly. This diversity in etiquette norms highlights the ongoing evolution of our relationship with mobile technology and the need for continued dialogue about responsible usage.”

Question 2: Do you think technology has made people more or less polite in public spaces?

Band 8-9 Answer:
“This is a nuanced issue that doesn’t lend itself to a straightforward answer. On one hand, technology, particularly smartphones, has undeniably altered our behavior in public spaces, and not always for the better. We’ve all witnessed people engrossed in their devices, seemingly oblivious to their surroundings, which could be perceived as impolite.

However, technology has also facilitated new forms of courtesy. For instance, it’s now common practice to switch phones to silent mode in theaters or meetings, showing consideration for others. Apps that allow for quiet communication in public spaces, like messaging instead of calling, could be seen as a tech-enabled form of politeness.

Moreover, technology has raised awareness about public behavior through social media discussions and online etiquette guides. This increased awareness might be encouraging more thoughtful behavior in some cases.

Ultimately, I believe technology is a tool, and its impact on politeness largely depends on how we choose to use it. While it may have initially led to some discourteous behaviors, there seems to be a growing trend towards more mindful and considerate tech use in public spaces. This suggests that as a society, we’re learning to navigate the balance between staying connected and respecting those around us.”

Key Vocabulary and Phrases for High Scores

To elevate your speaking performance, incorporate these sophisticated words and phrases:

1. Engrossed /ɪnˈɡrəʊst/ (adj): Completely absorbed in what one is doing.
   Example: “I was so engrossed in the book that I barely noticed my surroundings.”

2. Utter amazement /ˈʌtər əˈmeɪzmənt/ (phrase): Complete surprise or astonishment.
   Example: “To my utter amazement, I had won the competition without even remembering entering.”

3. Ecstatic /ɪkˈstætɪk/ (adj): Feeling or expressing overwhelming happiness or joyful excitement.
   Example: “I was ecstatic about the unexpected win.”

4. Contain one’s excitement (phrase): To control or suppress one’s feelings of excitement.
   Example: “It was difficult to contain my excitement when I heard the news.”

5. Mixed bag of emotions (idiom): A situation or experience that evokes various, often conflicting feelings.
   Example: “Receiving the call in public was a mixed bag of emotions – I was thrilled but also embarrassed.”

6. Exhilarating /ɪɡˈzɪləreɪtɪŋ/ (adj): Making one feel very happy, animated, or elated.
   Example: “The experience was both exhilarating and slightly embarrassing.”

Examiner’s Advice

To achieve a high score in the IELTS Speaking test, particularly when addressing topics like unexpected phone calls in public places, consider the following advice:

1. Elaborate with personal experiences: Use real-life examples to make your answers more engaging and authentic.

2. Demonstrate a range of vocabulary: Incorporate sophisticated words and phrases relevant to the topic.

3. Show critical thinking: In Part 3, analyze the questions from different perspectives before giving your opinion.

4. Maintain fluency: Practice speaking on various topics to improve your ability to talk at length without hesitation.

5. Use appropriate body language: Maintain eye contact and use natural gestures to enhance your communication.

6. Stay on topic: Ensure your answers are relevant to the question asked, especially in the long-turn section.

Remember, the key to success in the IELTS Speaking test is not just about what you say, but how you say it. Practice regularly, seek feedback, and approach the test with confidence.