The IELTS Speaking test is divided into three parts, and each part assesses different skills. By far, one of the most challenging tasks for many candidates is Part 2, where you are required to speak about a given topic for 1-2 minutes. As an IELTS Speaking Examiner, I often come across questions that require candidates to describe personal experiences, one of which is “Describe A Time When You Had To Work With A Difficult Colleague.” This question helps examiners gauge your ability to communicate effectively under challenging circumstances.
In this article, we will delve into the strategies and exemplary answers to tackle this prompt efficiently to achieve a high band score.
II. The Main Content
1. Part 1: Introduction and Interview
Examiners typically start with general questions to make you feel comfortable and to assess your ability to engage in small talk. Here are some common questions:
- What do you do for work?
- Do you enjoy your job?
- How do you usually spend your weekends?
Example Question:
- What do you do for work?
Suggested Answer:
“I work as a project manager for a software development company. My primary responsibilities include overseeing project timelines, coordinating with different teams, and ensuring that we meet client expectations. I find the role both challenging and rewarding because it allows me to utilize my organizational skills and contribute to the successful completion of innovative projects.”
2. Part 2: Long Turn
Cue Card:
Describe a time when you had to work with a difficult colleague. You should say:
- Who this person was
- What the project was about
- Why it was difficult to work with this person
- And how you managed to work together
Suggested Answer:
“There was a time when I had to work with a difficult colleague named John on a project aimed at developing a new client management system. John was a senior developer with extensive technical expertise, but he had poor communication skills and was unwilling to compromise. This made our collaboration extremely challenging because he often dismissed my suggestions and preferred to work independently.
One particular instance stands out. We were scheduled to present a demo to our client, but John refused to accept any changes to the interface that I proposed, which were based on the client’s feedback. As a project manager, I had to ensure that the team worked harmoniously and met the client’s requirements. To manage this situation, I organized a meeting where we could air our concerns openly. I emphasized the importance of teamwork and client satisfaction. By creating an open dialogue, we were eventually able to find a middle ground. John agreed to incorporate some of my recommendations, and I adjusted my expectations, acknowledging some of his valid points.
In the end, our collaboration improved, and we successfully completed the project on time. This experience taught me the importance of communication and compromise in a team setting.”
Examiner Follow-Up Questions:
- How do you usually handle conflicts at work?
- What do you think are the most important qualities a team member should have?
Suggested Answers:
-
How do you usually handle conflicts at work?
“I prefer a proactive approach when dealing with conflicts. Open communication is vital, so I always ensure that everyone involved has the opportunity to voice their concerns. I strive to maintain an objective stance and focus on finding mutually beneficial solutions. If necessary, I seek mediation or consult higher management to assist in resolving the issue.” -
What do you think are the most important qualities a team member should have?
“In my opinion, effective communication, adaptability, and a collaborative spirit are essential qualities for a team member. Good communication ensures that disputes can be resolved quickly, while adaptability helps the team to navigate through unexpected challenges. A collaborative spirit fosters a positive team environment, encouraging everyone to contribute their best efforts.”
3. Part 3: Two-Way Discussion
Examiner:
“Why do you think some people are difficult to work with?”
Suggested Answer:
“There are several reasons why some people might be difficult to work with. Personality clashes often top the list, as different temperaments and working styles can lead to misunderstandings. Moreover, factors such as stress, lack of communication skills, and a highly competitive nature can exacerbate conflicts. In some cases, past experiences and interpersonal dynamics also play pivotal roles. Understanding and patience can go a long way in mitigating these issues and fostering a harmonious work environment.”
Examiner:
“How important is teamwork in achieving success in professional settings?”
Suggested Answer:
“Teamwork is incredibly crucial in achieving success in professional settings. Collaborative efforts help to pool diverse skills and perspectives, leading to more innovative solutions. Similarly, teamwork fosters a supportive environment where individuals can learn from each other and enhance their competencies. Furthermore, effective teamwork often results in higher productivity and job satisfaction, which are crucial for both personal and organizational growth. In a competitive landscape, companies that excel in teamwork tend to outperform their rivals.”
4. Key Vocabulary and Phrases for Making Your Speech Stand Out
– Conflict Resolution (n.) /ˈkɒn.flɪkt ˌrez.əˈluː.ʃən/: The process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests.
Example Sentence: Effective conflict resolution requires understanding both sides’ viewpoints and finding a compromise.
– Proactive (adj.) /prəʊˈæk.tɪv/: Creating or controlling a situation rather than just responding to it after it has happened.
Example Sentence: Being proactive in identifying potential conflicts can help in resolving them before they escalate.
– Compromise (n.) /ˈkɒm.prə.maɪz/: An agreement or a settlement of a dispute that is reached by each side making concessions.
Example Sentence: A successful team often makes compromises to achieve their common goal.
– Adaptability (n.) /əˌdæp.təˈbɪl.ə.ti/: The ability to adjust to new conditions or situations.
Example Sentence: Adaptability is a crucial quality in today’s rapidly changing work environment.
III. Examiner’s Advice for Achieving a High Score in IELTS Speaking
- Practice Active Listening: It is essential to listen carefully to the examiner’s questions. Misunderstanding the question can lead to off-topic answers.
- Use a Range of Vocabulary and Grammar: Demonstrate your language proficiency by incorporating a variety of vocabulary and complex grammatical structures. Avoid repetition.
- Stay Coherent and Organized: Structure your answers for clarity. Use linking words and phrases to connect your ideas smoothly.
- Express Opinions and Justify Them: Offer not just your opinion but also reasons for your viewpoints, which showcases critical thinking.
- Practice Under Exam Conditions: Simulate exam conditions with a timer to get used to speaking at length without hesitation.
By following these strategies, you’ll be well-prepared to tackle the IELTS Speaking section and excel in describing a time when you had to work with a difficult colleague.
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Choosing to meticulously prepare for each part of the IELTS Speaking Test will undoubtedly improve your performance. Remember to practice continuously and seek constructive feedback to achieve your target band score. Good luck!
