The topic of automation in financial services frequently appears in IELTS Writing Task 2, particularly in recent years as digital transformation reshapes the banking sector. Based on analysis of past IELTS exams, this theme has appeared in various forms, from discussing the benefits and drawbacks of automated banking to exploring broader societal impacts. Let’s examine one common question type that has appeared multiple times.
The Impact of Automation on Modern Banking Services
Analysis of Task 2 Question
Some people believe that the increased automation of financial services (such as online banking and ATMs) is beneficial to society, while others argue it has more negative effects. Discuss both views and give your own opinion.
This question requires candidates to:
- Discuss advantages and disadvantages of automated financial services
- Present balanced arguments for both perspectives
- Provide a clear personal stance
- Support arguments with relevant examples
Sample Essay 1 (Band 8.5)
The automation of financial services has revolutionized how we manage money and conduct transactions. While this technological advancement brings numerous benefits, some argue it has created new challenges. In my opinion, the advantages of automated financial services significantly outweigh their drawbacks.
The positive impacts of financial automation are substantial and far-reaching. Firstly, digital banking services provide unprecedented convenience, allowing people to conduct transactions 24/7 from anywhere with internet access. This has been particularly beneficial for working professionals who cannot visit physical banks during business hours. Secondly, how automated banking improves financial efficiency through reduced processing times and lower operational costs, resulting in more competitive services for customers.
However, critics raise valid concerns about automation in banking. The primary issue is the digital divide, where elderly or less tech-savvy individuals struggle to adapt to these changes. Additionally, the impact of technology on employment has led to job losses in traditional banking roles, affecting many service sector workers.
Despite these challenges, I believe the benefits of financial automation are more significant. The efficiency gains and accessibility improvements have democratized financial services, making them available to previously underserved populations. Moreover, how mobile apps simplify financial management has enabled better personal finance control and financial literacy.
Sample Essay 2 (Band 6.5)
These days, many people use online banking and ATMs for their money matters. Some people think this is good for society, but others worry about problems. I will discuss both sides and give my opinion.
On the positive side, automated banking makes life easier. People can check their money and pay bills from home using computers or phones. This saves time because they don’t need to go to the bank. Also, ATMs let people get cash anytime they want, even at night or on holidays.
However, there are some problems too. Old people often find it hard to use new technology and might make mistakes. Some people also worry about losing their jobs because banks need fewer workers now. Security is another problem because hackers might steal money online.
In my opinion, I think automated banking is mostly good for society. Even though there are some problems, the benefits are bigger. Banks should help old people learn to use new technology and make systems more secure.
Scoring Analysis
Band 8.5 Essay:
- Sophisticated vocabulary: “unprecedented,” “far-reaching,” “democratized”
- Complex sentence structures with clear progression
- Well-developed arguments with specific examples
- Coherent paragraphing with effective linking devices
- Clear position throughout
Band 6.5 Essay:
- Simple but clear vocabulary
- Basic sentence structures
- Some development of ideas but less detailed
- Basic linking words
- Position stated but less consistently supported
Key Vocabulary
- automation (n) /ˌɔːtəˈmeɪʃən/ – the use of machines and computers to do work that was previously done by people
- unprecedented (adj) /ʌnˈpresɪdentɪd/ – never having happened or existed in the past
- democratized (v) /dɪˈmɒkrətaɪzd/ – made something accessible to everyone
- digital divide (n) /ˈdɪdʒɪtl dɪˈvaɪd/ – the gap between those who have access to digital technology and those who don’t
- tech-savvy (adj) /tek ˈsævi/ – well informed about or proficient in the use of modern technology
The influence of digital transformation on society continues to be a crucial topic in IELTS Writing Task 2. For practice, try writing about these related topics:
- The impact of artificial intelligence on banking security
- Digital payment systems versus traditional cash transactions
- The role of cryptocurrency in modern financial services
Share your practice essays in the comments section for feedback and discussion with other learners.
